Return Policy

Money can be returned before shipping, there will be 10% amount of order as handling fee. Buyer bear the all the handling fee due to payment. it is not available if the items had been shipped

Damage and Return Policy:

 If your product arrives with damage that impedes regular use, please contact us within 1 days of delivery. 

And at the same time, When receiving the goods, it is necessary to inspect the goods and test the air blower(air fan)  in person with shipper, and then sign your name if there is not any problems.                          If there is any damages or loss of your items, it is necessary to mark these info on to delivery receipt. and take pictures and videos of delivery receipt.and then inform heyhail, how many packages have you been received, which is in good condition, or damaged, or losted

Follow these steps for the prompt response.

*Return of any item(s) must be pre-approved via email or telephone,

*Customer will be responsible for freight charges incurred to return the item(s). Freight collect shipments will not be accepted.

*Please return the product clearly labeled in the original shipping package. If you have discarded the original shipping package, you may return your order in a clearly labeled packaging that protects the product.

*The Customer is responsible for any damages or loss of the package(s) during return shipment.

*Please include the original receipt, if you have discarded the original receipt, contact us via email or telephone for further guidelines.

*On the back of the invoice or separate document, please indicate the reason for return.

*Once we have received and inspected the returned item(s), and your return is accepted, we will process your refund as soon as possible