Refund policy

Return Requests

Commercial inflatable orders may require product-specific review before any return is approved. Contact HEYHAIL before sending a product back.

Before You Send Anything

Do not ship a product to any address without written return authorization and return instructions from our team.

Order Issues

For an order issue, email sales@heyhail.com with your order number, product name, a description of the issue, and relevant photos or video when available.

Contact Us

Email sales@heyhail.com or WhatsApp / phone +86 177 3778 2765.