Privacy Policy

Effective date: September 9, 2026

ZHENGZHOU HEYHAIL INFLATABLES CO., LTD. ("HEYHAIL", "we", "us", or "our") operates www.heyhail.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect personal information when you visit the Site, request a quote, place an order, or otherwise contact us.

Information We Collect

We may collect information you provide to us, including your name, business name, email address, phone number, delivery country and ZIP code, product interest, order details, billing information, shipping address, and communications with us.

When you use the Site, we and our service providers may automatically collect device and usage information, such as IP address, browser type, pages viewed, referring pages, and interactions with the Site. We use cookies and similar technologies in connection with the Site, including technologies provided by Shopify, Google Analytics, and Meta Pixel.

How We Use Information

We use personal information to respond to quote requests, process and fulfill orders, arrange shipping, provide customer support, communicate about orders and the Site, protect against fraud or misuse, improve the Site, measure marketing performance, and send marketing communications where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us.

How We Share Information

We may share personal information with service providers that help us operate the Site and serve customers, including Shopify, payment service providers, logistics and freight providers, analytics providers, and advertising providers. For example, we share delivery information with logistics providers when needed to fulfill an order. We may also disclose information when required by law or to protect our rights, customers, or business.

International Processing

We operate from China and use service providers located in other countries. Your information may be processed in China, the United States, and other locations where we or our service providers operate.

Retention

We retain personal information for as long as reasonably necessary to provide our services, respond to requests, fulfill orders, resolve disputes, enforce agreements, and meet legal, accounting, or recordkeeping requirements.

Your Choices and Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You can also raise questions about our privacy practices by contacting us using the details below. Your browser may provide controls for cookies, and you may be able to manage certain advertising preferences through the relevant platform settings.

Third-Party Services

The Site is powered by Shopify. Shopify may process personal information as described in the Shopify Privacy Policy. Google and Meta also process information according to their own privacy policies when their technologies are used on the Site.

Children

The Site is not directed to children. If you believe a child has provided personal information to us, please contact us so we can review the request.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date when appropriate.

Contact Us

ZHENGZHOU HEYHAIL INFLATABLES CO., LTD.
Zhengzhou City, Henan Province, China
Email: sales@heyhail.com