Shipping policy
Shipping cost depends on address
Please contact us to get more details info
Shipping Time by Express
It will take 4-30 business days for delivery depends on your location.
Processing Time
It will take 1-6 business days arrange production
However, due to our inability to control transportation, the arrival time will be different according to the actual situation.
Has my order been dispatched yet?
Most orders are generally dispatched within 1-6 business days (Excludes Weekend), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at sales@heyhail.com and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
Email:sales@heyhail.com
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at sales@heyhail.com for an update on your tracking.
For more shipping information, please contact us at
sales@heyhail.com
We will get back to you in 8 hours.